1Introduction & Scope

Play25 (referred to herein as "we," "us," or "the platform") is an online Sports Betting platform built specifically for users in Bangladesh. This Privacy Policy applies to the play25 website, mobile app, and all related services.

We believe privacy is a fundamental right. From the moment you open an account with play25 to every transaction you make, your data is a trust we hold sacred. This privacy policy is designed so you can know with complete confidence exactly what we do with your information.

By using play25's services, you are considered to have accepted this Privacy Policy. If you disagree with any part of it, please reach out to our support team — we're always ready to listen.

In Summary: This policy explains what data play25 collects, why we collect it, and how your information is protected.

2What Information We Collect

Play25 only collects data that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. We do not collect excessive or unnecessary information.

a) Information Provided at Registration:

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Current and Permanent Address
  • Occupation and source of income (for KYC verification)

b) For Identity Verification (KYC):

  • National ID (NID) or passport photo
  • Selfie or face verification photo
  • Utility bill or bank statement as proof of address

c) Automatically Collected Data:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Time spent on the platform and pages visited
  • Transaction History & Betting Activity
Data Type Purpose of Collection Required?
Name & Contact Account Creation & Communication Yes
KYC Documents Identity Verification & Fraud Prevention Yes
Payment Information Deposits & Withdrawals Yes
Device & IP Security & Fraud Prevention Automatic
Cookie Information Experience Improvement Optional

3How We Use Your Data

Play25 uses collected data only for the specific purposes listed below. Your data is never used for anything outside this list:

  • Account Management: Registration, login, password reset, and account security.
  • Service Delivery: Betting, deposit, withdrawal, and bonus processing.
  • Contact: Important notifications, account updates, and transaction confirmations.
  • Security: Detecting fraud, preventing multiple accounts, and protecting against cyber threats.
  • Legal Obligation: Regulatory reporting and compliance with Anti-Money Laundering (AML) policy.
  • Service Improvement: Analyzing and improving the platform experience.
  • Marketing (with consent): Sending promotional offers where you have given your consent.

Important: play25 never sells or rents your data to advertisers.

4Data Sharing & Disclosure

Play25 may share data with third parties only under strictly limited circumstances and within tight controls. Those circumstances are clearly set out below:

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions. They operate under their own privacy policies.
  • Identity Verification Services: Required documents are shared with a licensed verification provider for the KYC process.
  • Legal Obligation: We may be required to share data with government authorities under Bangladeshi law or by court order.
  • Fraud Prevention: We cooperate with regulatory authorities in investigations involving serious fraud or money laundering.

Beyond the cases above, play25 does not share your information with any third party. All partner organizations are required to sign a strict Non-Disclosure Agreement (NDA).

5Cookie Policy

Play25 uses cookies on its website to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

  • Essential Cookies: Used for login sessions, security tokens, and core platform functionality. The site cannot operate without these.
  • Performance Cookies: Used to monitor page load times and detect errors. No personal data is collected.
  • Functionality Cookies: Remembers your language preference, theme settings, and other customizations.
  • Analytics Cookies: Used to understand which features are most popular. All data is fully anonymized.

You can disable non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.

6Data Retention & Security

Play25 follows industry-leading security standards to keep your data safe. Our security infrastructure is reviewed by independent third-party auditors twice a year.

  • Encryption: All data is stored with AES-256 encryption and transmitted via HTTPS/TLS.
  • Access Controls: Only authorized personnel can access specific data. Every access is logged.
  • Server Security: Firewall, intrusion detection system, and regular security updates.
  • Backup: Automatic daily backups are taken and stored on a separate, secure server.

How Long Data Is Retained:

  • Personal data is retained for as long as your account remains active.
  • Transaction records are retained for up to 5 years after account closure, as required by law.
  • KYC documents are permanently deleted 3 years after account closure.

Data Breach Policy: In the event of a security incident, we will notify affected members by email within 72 hours.

7Your Rights

As a play25 member, you have several important rights regarding your personal data, all of which you can exercise at any time:

Right to Access
You can request to know what personal data we hold about you.
Right to Rectification
You can request corrections to any inaccurate data we hold about you.
Right to Erasure
You can request permanent deletion of your data, subject to any legal obligations.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Portability
You can request a download of a copy of your personal data.
Right to Opt-Out
You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@play25.biz. We will respond to your request within 30 business days.

8Third-Party Services & Links

The play25 platform may integrate certain third-party services, such as payment gateways or identity verification providers. These providers operate under their own privacy policies.

  • Play25 is not responsible for the privacy practices of third parties.
  • Payment processors receive only the minimum data required to complete a transaction.
  • Play25 has Data Processing Agreements in place with all third-party providers.
  • Third-party entities are not permitted to use the data they receive for their own commercial purposes.

Please Note: Any website or service outside of play25 operates under its own separate privacy policy. We recommend reading their policies before visiting those sites.

9Children's Privacy

Play25 is a betting platform for adults (18+). We do not knowingly collect personal data from anyone under the age of 18.

  • Age is verified at registration, and any account found to belong to a minor is closed immediately.
  • If we become aware that data has been collected from a minor, it will be deleted immediately.
  • If a parent or guardian suspects their child is using play25, please contact us immediately.

10Privacy Policy Updates

Play25 reserves the right to update this privacy policy as needed. Any changes will follow the process outlined below:

  • Members will be notified by email at least 15 days before any significant changes take effect.
  • The effective date of the updated policy will be clearly stated at the top of this page.
  • Continued use of play25 after any changes takes effect constitutes acceptance of the updated Privacy Policy.
  • Previous versions of the policy will be provided upon request.

Last Updated: 1 January 2026. Next scheduled review: July 2026.

11Contact & Complaints

For any privacy-related questions, complaints, or requests, please contact our dedicated privacy team:

Email: support@play25.biz  |  Response Time: Within 48 Hours

We take every privacy-related request seriously. Once your complaint is submitted, you will receive a tracking number and a formal response within 30 business days.

Our support team speaks Bangla and is available 24/7 via live chat.